Healthcare

Healthcare is our deepest area of expertise. We work across provider, payer, and health technology organizations. This includes ambulatory and institutional providers, Medicare Advantage plans, Medicaid managed care, DSNPs, health plan vendors, and MSOs.

Typical challenges we solve

  • EMR implementations, upgrades, and workflow optimization
  • Payer operations: claims workflows, appeals and grievances, case management, quality programs
  • Revenue cycle and billing system design
  • HIPAA compliance and operations in regulated environments
  • Complex integrations across clinical and administrative systems
  • Care management and population health program builds

Systems and platforms we know

eClinicalWorks, Salesforce Health Cloud, core payer administrative platforms, claims systems, integrations (HL7, FHIR, EDI), practice management systems, and patient engagement platforms.

Our experience

Our team has worked at eClinicalWorks on implementation delivery, managed claims and care operations for health plans across multiple product lines, managed EMR implementations and revenue cycle for multi-specialty provider groups, and supported healthcare technology vendors on customer success and product delivery.

Energy & Natural Resources

Regulated industries require the same rigor as healthcare: complex workflows, compliance requirements, integration challenges, and teams that need direct access to experienced guidance. We've worked in oil and gas operations supporting system design, data architecture, and digital transformation initiatives.

Typical challenges we solve

  • Operations management systems and asset tracking
  • Business intelligence and real-time dashboarding
  • Data integration from multiple operational systems
  • Regulatory reporting and compliance workflows
  • Project management for cross-functional delivery

Example: Eagle Oil & Gas Operations Dashboard

A mid-size oil and gas operator needed visibility across production, maintenance, and safety data spread across legacy systems. We designed and built a unified operations dashboard that aggregated data from multiple ERP and SCADA systems, enabled real-time decision-making, and automated regulatory compliance reporting. The team gained 95% data accuracy and eliminated manual reporting effort.

Consumer, Retail & Hospitality

Consumer-facing businesses with complex operations—regional café networks, hospitality groups, specialty retail—operate across technology, venue management, supply chain, and customer experience. We help these organizations connect their systems, optimize workflows, and scale operations reliably.

Typical challenges we solve

  • Multi-location operations coordination and visibility
  • Point of sale and inventory integration
  • Customer data management and personalization
  • Supply chain optimization
  • Operations tooling and staff management systems

Example: Deja Brew Café Network Systems

A regional coffee chain operating 25+ locations needed to replace siloed POS and inventory systems with integrated operations and customer management infrastructure. We designed their technology stack, integrated POS, inventory, and customer data systems, and built operational dashboards for headquarters oversight. Each location gained inventory accuracy and the chain built a unified customer loyalty program.

Professional Services & Internal Operations

Professional services firms—consulting, advisory, and technical firms—need operational systems that support project delivery, client management, resource planning, and internal finance. We've supported PSA implementations, CRM deployments, and operational program builds for consulting and staffing organizations.

Typical challenges we solve

  • Project and resource management across multiple service lines
  • Client relationship management and revenue tracking
  • Staffing and capacity planning systems
  • Financial planning and variance analysis
  • Integration between delivery, billing, and operating systems

Example: Meridian Consulting CRM and Operations

A mid-market consulting firm had disconnected systems for client management, project delivery, and billing. We implemented a unified CRM and PSA platform, integrated their billing and project management systems, and built forecasting and capacity planning tools. The firm gained real-time visibility into utilization and pipeline, and reduced billing to cash cycle by 40%.

How projects typically work

Fixed-scope projects

Defined deliverables, fixed timeline, fixed price. We scope the work upfront, agree on what done looks like, and execute. Typical duration: 6–16 weeks. Examples: EMR implementation support, workflow redesign, integration build.

Retainer engagements

Monthly support for ongoing or multiple initiatives. Defined hours with priority access and clear deliverable expectations each period. Typical duration: 3–12 months. Common for organizations managing several concurrent projects or sustained operational improvements.

Advisory & assessment

Short-term evaluation or second opinion. Vendor assessment, system evaluation, operational review, or technical guidance. Typical duration: 2–4 weeks. Flat fee or hourly. You get a written assessment with specific recommendations, not a slide deck.

Project recovery

Your implementation is off-track. We assess the current state, identify what's blocking progress, stabilize the project, and build a realistic path to completion. Engagement starts with a fixed-scope assessment, then transitions to execution if both sides agree on the plan.

Not sure if your project is a fit?

Send us a short description. We'll be straight with you about whether we can help, and if we can't, we'll tell you that too.

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